Refund policy

30-Day Return Policy

We want you to be happy with your KixRenew™ purchase. You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

To start a return, contact us at support@kixrenew.com with your order number and reason for the return. Please do not send products back without contacting us first, as returns sent without authorization may not be accepted.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible with photos so we can review the issue and make it right.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Once your approved return is received and inspected, we’ll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or card provider.

Order Cancellations

If you need to cancel or change an order, contact support@kixrenew.com as soon as possible. We cannot guarantee cancellations once an order has entered processing or fulfillment.